SHIPPING AND RETURNS POLICY Coverage: LISSYPET makes shipments to all departments of the Colombian territory through its allied carrier SERVIENTREGA that guarantees security and coverage, so that your purchase reaches the address you want. Delivery times: The delivery time by Transportadora Serviantega, is according to the destination, main cities from 1 to 2 business days, special routes, may take from 2 to 5 business days. Delivery times start counting from the confirmation of payment if the product is in stock, if the product has to be manufactured, it may take a maximum of 3 business days to be dispatched; If it is a product for credit card payments and using the PSE button, the payment platform must approve the transaction, which may take up to one business day. For payment on delivery, the times begin to count immediately after the merchandise is dispatched. At the time of approval of the payment of your order, you will receive an email with the confirmation of the order, informing you if the product is sent immediately or we should wait for its manufacture. In the case of garments, we recommend that our customers always take measurements, as indicated on the website in the size section, so that you will know the exact size of your furry. In case you have special measures and we have to make a mold, the manufacturing time may be up to 8 business days, plus the delivery time. To follow up on the status of your purchase, you can contact our Customer Service line at (+57) 3108324239 through calls or WhatsApp (from Monday to Friday from 8:00 am - 7:00 pm and Saturdays from 8 am - 1 pm), or through our email comercial@lissypet.com Cost of delivery: It varies depending on the destination, we have an alliance with SERVIENTREGA, thanks to this agreement we have special rates for our customers, if you have questions about the value of the shipment you can contact our Customer Service line at (+57) 3108324239 through calls or by WhatsApp (Monday to Friday from 8:00 am - 7:00 pm. Payment on delivery does not apply for special destinations. IMPORTANT: Remember that for the payment method on delivery, the minimum order value must be $ 10,000 and a maximum of $ 3,000,000 so that your order can be dispatched, otherwise you must use the other means of payment that we have at your provision. The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice. In the event that the product has signs of damage or breaks in its packaging at the time of delivery, you must record it in the carrier's guide as an observation. RETURN POLICIES Policies for the return according to the reason Promotional or discounted products do not apply for returns. Product returns will always be made for the value at which they were purchased. If at the time of purchase, you use a discount coupon and a refund is made, this benefit is extinguished and cannot be used in a next purchase. Care and hygiene products for pets cannot be exchanged and cannot be returned The product must be returned in optimal condition, without traces of having been used, must not be modified or altered from its original state and must be in good condition and clean, in the case of the garments it must keep its label in perfect condition. The value of the freight is not refundable, as a buyer you will assume the cost of shipping the return of your purchase, being a service that is effectively performed by a third party, which generates a cost. Reason for return Deadline to request a refund Guarantee (quality) 30 days after receiving the product Size, size, weight or color (if you receive a product with other characteristics than the one requested) 30 days after receiving the product Purchase withdrawal 5 business days after receiving the product Steps to make your return: If you wish to make a return, you must contact the Customer Service line at (+57) 3108324239 through calls or WhatsApp (from Monday to Friday from 8:00 am - or through our commercial email @ lissypet .com Options to make the return: Once we have your return request with the necessary data and your return is accepted, you have 2 options: Transfer the value of the freight to our account and we will send you a guide from the carrier to your email within the next 24 hours so that you can return your products. You must print the guide (it already has all the information registered, you do not need to fill out additional data) and take it with the product to any point of the Servuríaga transporter.